Refund policy

RETURN & REFUND POLICY

We want your gear to fit right. If the sizing is off, you can return or exchange your streetwear within 14 days of receiving your order.

However, please note: we are not a rental service for weekend car meets, track days, or social media shoots. Every returned piece goes through a strict inspection.

1. STRICT RETURN CONDITIONS To be eligible for a return and a full refund, the items must meet the following criteria:

  • Absolute Cleanliness: The clothing must show zero signs of wear, washing, or dirt. No makeup stains around the collar, no sweat marks, deodorant stains, dust, or food.

  • Original Scent: The gear must be completely odor-free. If we smell cologne, laundry detergent, cigarette smoke, or garage/exhaust fumes, the package will be rejected as used.

  • Tags & Packaging: All original tags must remain attached and undamaged. Clipping a tag means you are keeping the product. If the item came in special packaging (e.g., custom zip-lock bags, branded boxes), it must be returned in it.

2. CONSEQUENCES OF ABUSE & DAMAGE In accordance with EU consumer laws, you are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature and characteristics.

If the gear comes back dirty, smelling, or missing tags, we reserve the right to deduct the cost of cleaning, restoration, and depreciation from your refund (up to 100% of the item's value). In this case, we will send you photo evidence. We will either deny the refund completely or issue a partial refund. If you want the ruined item shipped back to you, it will be at your own expense.

3. HOW TO RETURN (STEP-BY-STEP)

  • Hit Us Up: Email us at info@fueltra.com with your order number and let us know what you are returning (or if you need a size swap).

  • Pack It Safe: Include a piece of paper with your name and order number inside the package so we know who to refund.

  • Ship It: You are responsible for covering the return shipping costs. Send the package via any carrier to our HQ address: Patrik Ruzicka, Dubenska 2, 370 05, Ceske Budejovice, Czech Republic (Note: We do not accept cash-on-delivery packages.)

4. REFUNDS We process refunds within 14 days of receiving and successfully inspecting your returned items. The funds will be issued back to your original payment method (credit card or bank account).

5. WARRANTY & DEFECTS All apparel is covered by the statutory 24-month warranty against manufacturing defects, as per EU law. If there is a legitimate manufacturing flaw (e.g., a blown-out seam right out of the box), email info@fueltra.com immediately with a photo. We will sort it out instantly with a replacement or a full refund.