Shipping policy

SHIPPING POLICY

We want your gear to arrive as fast as possible and in perfect condition. Every order is packed with maximum care and shipped directly from our headquarters. Here’s a breakdown of how we ship, what it costs, and when you can expect your drop.

1. SHIPPING METHODS & RATES Since we ship our gear internationally, exact shipping costs and delivery options vary depending on your destination country.

  • Dynamic Rates at Checkout: We partner with the Packeta Group, which automatically links up with the most reliable local delivery services in your specific region (offering both direct home delivery and local pick-up points where available).

  • Transparent Pricing: You will always see the exact shipping fee and all available delivery methods tailored to your address directly at checkout before you complete your payment.

  • Free Shipping: Free shipping thresholds may apply depending on your region. If your cart qualifies, the free shipping option will be automatically unlocked at checkout.

2. DELIVERY SPEEDS (WHEN TO EXPECT YOUR DROP?)

  • Processing Time: Everything you see on the store is physically in stock. We standardly process, pack, and hand over orders to the carrier within 24 to 48 hours of order confirmation.

  • Transit Time: Once handed over to the carrier, delivery within the Czech Republic usually takes 1 to 2 business days. Overall, you can have your gear in hand within 3 to 7 business days from clicking "Order". (Note: EU/International shipping times may vary and will take slightly longer). Carriers don’t operate on weekends or public holidays, so Friday orders hit the road first thing on Monday.

3. PACKAGE TRACKING Once your package is packed and the shipping label is generated, Shopify will automatically shoot you an email confirming the shipment. In this email (and potentially via SMS/app from the carrier), you'll find a tracking link where you can see exactly where your new tee or hoodie is in real time.

4. WHAT TO DO IF THE PACKAGE ARRIVES DAMAGED? We pack our stuff solidly, but anything can happen on the road. If the courier hands you a visibly torn or crushed box/bag, do not accept the package. State shipping damage as the reason for refusal with the courier.

If you find out the gear inside is damaged only after unpacking, hit us up immediately at info@fueltra.com (ideally attach a photo of the box and the damaged piece) and we’ll sort it out instantly.

Got any questions about shipping? Drop us a line at info@fueltra.com.