Terms of service

TERMS OF SERVICE

1. INTRODUCTORY PROVISIONS 1.1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of the company Fueltra apparel s.r.o., with its registered office at Revoluční 1403/28, Nové Město, 110 00 Prague 1, Czech Republic, Company Registration Number (IČO): 21850097, registered in the Commercial Register maintained by the Municipal Court in Prague (hereinafter referred to as the "Seller"), regulate the mutual rights and obligations arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online store, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"). 1.2. The online store is operated by the Seller on the website located at the internet address fueltra.com (hereinafter referred to as the "Website"). 1.3. These Terms and Conditions do not apply if the person intending to purchase goods from the Seller is a legal entity or a person ordering goods in the course of their business or independent profession. 1.4. The Seller is not registered for VAT. All prices listed on the e-shop are final.

2. CONCLUSION OF THE PURCHASE AGREEMENT 2.1. All presentation of goods placed on the Website is of an informative nature, and the Seller is not obliged to conclude a Purchase Agreement regarding these goods. 2.2. The Website interface provides information about the goods, including individual prices. The prices remain valid as long as they are displayed on the Website. This provision does not limit the Seller's ability to conclude a Purchase Agreement under individually negotiated conditions. 2.3. To order goods, the Buyer fills out the order form in the Website interface (shopping cart). Before sending the order to the Seller, the Buyer is allowed to check and modify the data entered into the order. 2.4. The Buyer submits the order to the Seller by clicking the "Complete Order" (or similarly formulated) button. The contractual relationship between the Seller and the Buyer is established upon the delivery of the order acceptance, which is sent by the Seller to the Buyer via email to the Buyer's email address.

3. PRICE OF GOODS AND PAYMENT TERMS 3.1. The Buyer may pay the price of the goods and any costs associated with the delivery according to the Purchase Agreement in ways offered in the shopping cart (e.g., online by credit card, via Apple Pay / Google Pay, or by standard bank transfer). 3.2. Along with the purchase price, the Buyer is obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. 3.3. The purchase price is payable immediately via the payment gateway (credit card / Apple Pay / Google Pay). In the case of a standard bank transfer, the purchase price is payable within 3 days of concluding the agreement.

4. TRANSPORT AND DELIVERY OF GOODS 4.1. If the mode of transport is agreed upon based on the Buyer's special request, the Buyer bears the risk and any additional costs associated with this mode of transport. 4.2. If the Seller is obliged under the Purchase Agreement to deliver the goods to the place specified by the Buyer in the order (including designated pick-up points such as Packeta), the Buyer is obliged to take over the goods upon delivery. 4.3. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery or alternative delivery methods.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT (14-DAY RETURN POLICY) 5.1. In accordance with Section 1829 (1) of the Civil Code, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days of receiving the goods. 5.2. The notice of withdrawal must be sent to the Seller within the period specified in the previous point. The Buyer can send the notification to the email address: info@fueltra.com. 5.3. In the event of withdrawal, the Purchase Agreement is canceled from the beginning. The goods must be returned to the Seller without undue delay, no later than fourteen (14) days from the withdrawal. The Buyer bears the costs associated with returning the goods. 5.4. Within fourteen (14) days of the withdrawal, the Seller shall return the funds received from the Buyer using the same payment method, or in a manner agreed upon with the Buyer. However, the Seller is not obliged to return the funds until the Buyer returns the goods or proves that the goods have been dispatched. 5.5. The Buyer acknowledges that they are liable for any diminished value of the goods resulting from handling them differently than necessary to establish their nature and characteristics (e.g., worn, washed, or stained clothing).

6. RIGHTS FROM DEFECTIVE PERFORMANCE (WARRANTY & CLAIMS) 6.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular, Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection). 6.2. The Seller guarantees to the Buyer that the goods are free from defects upon receipt and that defects in consumer goods will not appear within twenty-four (24) months from receipt. 6.3. The Buyer exercises their rights from defective performance by contacting the Seller via email at info@fueltra.com. The moment the claim is made is considered the moment the Seller receives the claimed goods from the Buyer.

7. FINAL PROVISIONS 7.1. If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship is governed by the laws of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations in their resident country. 7.2. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the Purchase Agreement. 7.3. Seller's contact details: e-mail: info@fueltra.com.